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Why get your boiler serviced?

When the gas that fuels your boiler isn’t burning correctly, carbon monoxide is produced. Though this can’t be seen and you can’t smell it, it can cause headaches, drowsiness, nausea, breathlessness and even death. Because of this, it’s important to get your boiler serviced at least once a year. This will also help your boiler run more efficiently, helping you save on your heating bills, and can prevent costly repairs in the future.

What is involved in a service?

The engineer will begin by doing a visual check of the surroundings. Then they look at the actual flame within the boiler. It should be a distinctive colour and if it isn’t, this will be the first problem that the engineer will address.

The engineer will then open up the boiler to do checks. They will always lay down a cloth to keep your home clean. The internal components and pipe work need to be checked over. If all of this is ok, the interior will be cleaned so that all the parts will not be affected by dirt.

Then all of the components will be tested using specialist equipment to make sure that the boiler is working at full potential and efficiency. Your gas pipework will be tested to make sure everything is safe and a visual check of all gas appliances will be carried out.

Your appointment

We will schedule appointments with your needs in mind. Our call centre staff are trained to support residents and be sensitive to particular requirements. These requirements are logged and automatically sent to our engineers so they can tailor their response in your home. A traffic light warning system within our system allows customer service advisors and managers to monitor activities, troubleshoot and keep appointments on track.

We don’t use technical jargon. We don’t expect you to know the details of the systems, so we will discuss any problems in a way that can be easily understood so that we can fix problems quickly and correctly.

Importance of keeping your appointment

It is important you are available for the visit of our engineer. If you can’t make your appointment, please ring the number on your letter to rearrange the visit.

The sooner you can let us know you are can’t make the original planned visit, the greater the chance we will have to schedule a new appointment which meets your needs.

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