Social housing central heating installation appointments

They will explain where the work will be carried out in your home, any disruption that you may face, and what you need to do to prepare. They will assess any potential risks to yourself or the engineer and agree a provisional installation date. Following the survey, we will contact you to confirm the start date for the installation. We can do this by letter, e-mail or phone call whichever suits you best.
We don’t use technical jargon. We don’t expect you to know the details of the systems, so we will discuss any problems in a way that can be easily understood so that we can fix problems quickly and correctly.
We will keep you up to date and communicate with you every step of the way.

On the day of your installation, our operative will contact you when they are on their way. They will go through the survey and make sure that you’re happy with the work before they start. They will carry out the works with minimum disruption to you or your home.
For your safety and the engineer’s safety they will need your support in ensuring any risks are mitigated. This will include signage and or barriers to protect you, your family or any pets from entering the work area.
Your carpets and furniture will be protected and there will be no mess left when we’re finished.
You will be provided with all the necessary documents to meet any legislatory requirements and we will make sure that you fully understand how to use the system.