They will explain where the work will be carried out in your home, any disruption that you may face, and what you need to do to prepare. They will assess any potential risks to yourself or the engineer and agree a provisional installation date. Following the survey, we will contact you to confirm the start date for the installation. We can do this by letter, e-mail or phone call whichever suits you best.
We don’t use technical jargon. We don’t expect you to know the details of the systems, so we will discuss any problems in a way that can be easily understood so that we can fix problems quickly and correctly.
We will keep you up to date and communicate with you every step of the way.
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