On an agreed date, our Contract Manager or surveyor will call at your home. The purpose of the visit and survey is to plan the installation, answer any questions that you have and discuss any special requirements.
The Contract Manager or surveyor will explain where the work will be carried out in your home, any disruption that you may face, and what you need to do to prepare. The survey lasts around 45 minutes. Following the survey we will contact you by letter or telephone to confirm the start date for the installation.
We don’t use technical jargon. We don’t expect you to know the details of the systems, so we will discuss any problems in a way that can be easily understood so that we can fix problems quickly and correctly.
We will keep you up to date and communicate with you every step of the way.
On the day of your installation, our engineers will contact you when they are on their way. They will go through the survey and make sure that you’re happy with the work before starting the work.
They will install your new boiler with the minimum disruption to you or your home.
Your carpets and furniture will be protected and there will be no mess left when we’re finished.
You will be provided with all the necessary documents to meet Gas Safe requirements and we will make sure that you fully understand how to use the system before we leave.
After the installation
Once your new heating system is in place the Contract Manager or surveyor will return to check the installation. This is to make sure that the system is working and that you are happy with the installation. This is another opportunity to ask any questions you have.
For example, we can show you how to set the heating or hot water again and make sure that you know how to do this. We will give you a customer satisfaction survey for you to fill in and explain what you should do if there is an emergency.