Smell gas? Please call the Gas Emergency Services helpline immediately:

0800 111 999

With freezing temperatures across much of the country, we’re seeing lots of customers with boiler problems caused by frozen condensate pipes.

If you’re not getting heating or hot water, here’s a quick and easy fix to try yourself.

It could save you having to wait for an engineer to get things working again.


How to Thaw a frozen pipe

  1. Find your boiler’s waste pipe outside
  2. Place a hot water bottle on the pipe
  3. Or pour hot (but not boiling) water over the pipe
  4. Once the pipe has thawed, your boiler should work again
  5. You may need to reset your boiler to get things working again.



Problem solved? If you’ve booked a repair, don’t forget to cancel your appointment so our engineers can help as many customers as possible during the cold weather


Still having problems? Here are some other simple fixes you can try yourself.



Troubleshooting guide