PH Jones have just launched a new online customer portal for our Social Housing audience. ‘MyPortal’ provides an easy-access online system that allows customers to rearrange their appointments, as we transition into an improved digital experience for both clients and customers.
The newly-launched portal is revolutionising the way we prioritise our clients and customers needs. Our ongoing digital transformation delivers this self-service to increase efficiency, to provide flexibility for the customer and to enable automatic updates on our Portal.
Currently, tenants can only contact PH Jones by telephone regarding appointments at their home. This new service aims to deliver a hassle-free interaction as the customer will be sent a link to the portal by SMS, as well as a print-version in their letters.
Customers will be able to access our engineer’s diary with various appointment options to suit their requirements. Our initial release will allow customers on certain contracts to enter an identification number and their postcode to find their appointment details and reschedule any required visits.
PH Jones is committed to putting customers at the heart of what we do. We hope to strengthen our relationships and to be empathetic to both everyday routines and unforeseen circumstances.