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Paul Makin

Position: Head of operations business customer delivery

Paul joined British Gas in 2005 and has spent over 15 years in numerous roles across the organisation.
An experienced senior leader who is responsible for all operational activity within PH Jones across Social Housing, contractor and commercial operations as our Head of Operational Delivery.
Applying the correct balance of operational expertise, commercial understanding and leadership ability with a clear focus on customer experience has been the blueprint for Paul’s career so far.

Paul lives in Cheshire with his wife and two daughters, his hobbies include boxing and rugby.