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Case study

Contour Housing part of Symphony Housing Group

We began working with Contour Housing in April 2012, when we were awarded the contract to install gas fired central heating systems across their housing stock as part of their Decent Homes Programme. The project grew to encompass the replacements of inefficient storage heaters with new electric heating systems, re-wires and periodic testing, electrical testing and remedial works, and the installation of FREE cavity wall and loft installation.

An apprentice joined us as part of the contract, gaining experience across all aspects of our installation, service and repair delivery by switching to different teams. He is now working with us full time.

Over 70% of the work conducted as part of this contract is for elderly residents. During mobilisation, gaining their trust and thereby gaining access was a major challenge. We’ve worked hard to promote our work and to raise awareness amongst the residents, and go out of our way to put their needs at the heart of our service delivery, making them cups of tea, nipping to the shop for them. News travels fast, and our reputation helped to increase levels of access, ensuring that when our Contract Supervisor comes to inspect every installation, he’s received with smiles and congratulations.

  • Gas Safe logo
  • NICEIC logo
  • Contractors Health & Safety Assessment Scheme logo
  • Construction Line logo
  • MCS logo
  • OFTEC logo
  • HETAS logo
  • BSI ISO 9001 Quality Management
  • BSI ISO 14001 Environmental Managment
  • BSI ISO 18001 Occupational Health and Safety Management
  • RECC logo