Repairs and maintenance

We provide maintenance services for registered social landlords, local authorities and housing associations including 24-hour breakdown and emergency cover and routine maintenance to multi-fuel appliances. We have a multiskilled directly employed workforce which includes Gas Safe, HETAS, BPEC and Oftec qualified operatives. Our electricians are accredited to industry standards and all work complies with IEE Wiring Regulations 18th Edition. We also work with a vast network of skilled and qualified sub-contractors for all fuel types.

Our comprehensive responsive repairs service is managed by our dedicated call handlers 24 hours a day, 365 days a year. They are fully trained in resolving queries raised over the phone and they also manage our webchat service.

Our operatives are well equipped with a tailored van stock of parts to ensure we complete a repair on the first visit. For parts not available on van stock we have full access to the British Gas National Distribution Centre who will guarantee 99.89% will be available first thing the next day. Ensuring minimal inconvenience for our customers.

Through our innovative approach to appointment management and optimisation of scheduling using our bespoke work management system, we exceed customer and client expectations.

We carry out routine annual gas safety checks to protect assets and keep customers safe with our average gas safety compliance at 99.7% across our social housing portfolio. We also carry out safety checks for other fuel types including EICR, oil, solid fuel and renewables.

We complete all inspections with minimum disruption, allowing customers to manage their appointments effectively through their chosen communication preference.

Our works management system and field solution ensure we have real time data with regular updates of the customer journey, including when the engineer is on-route, started or completed the job. This means we can keep our clients regularly informed on compliance, progress and performance.

Our compliance certificates are 100% quality checked before distribution to the client and customer to eliminate any errors at source and corrective actions implemented immediately preventing any delay to job completion or potential safety risks.