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Trusted since 1963

Our approach

PH Jones ensures safety and put customers at the heart of the business

We create steady and sustainable business growth and development by focusing on aims, priorities and performance. We continually review our business performance in all areas to ensure that improvement is embedded in our culture and that we can offer our customers a good value quality service.

Safety first

The health and safety of employees, clients and customers who may be affected by our activities is fundamental to the success of our business. We use a proactive approach to managing health and safety, environment and quality practices, with the aim of creating a safe environment for all.

Our integrated risk based management system is accredited to OHSAS18001 for safety, ISO9001 for quality and ISO14001 for environmental standards.

Customer service

We work closely with customers to improve access rates and customer satisfaction. We attend ‘Coffee Mornings’ for sheltered accommodation residents to explain the works, what will happen and any temporary disruption they may have during the works.

Customer service is also at the heart of what we do. But don’t just take our word for it, see what our customers say.

A quality service

Whilst the contractual obligations and materials may differ, our approach to a quality service is based on the same fundamental principles; effective, open and honest communication, collaboration, accountability and trust.

We believe collaborative working is essential to delivering value for money, driving higher levels of customer satisfaction and creating long-term relationships that deliver quality services.

Our staff are partners in our business, and are highly trained to offer a great service to residents and clients alike. Our service does not end with our initial visit – we provide excellent aftercare for all of our work.

The most important measure of our quality management approach can be seen in our customer satisfaction scores; currently 98.8%* of our customers are ‘very satisfied’.

Investing in our people

It is also important that all our employees have the relevant and up to date knowledge, skills and expertise to always work to high standards, and to achieve their full potential.

This includes:

  • Commitment to training through dedicated training centres
  • Modern apprenticeships and work placements
  • Multi-skilling staff and delivering recognised qualifications
  • Commitment to local recruitment and ensuring this reflects the local demographic

Efficient working practices

Pilot, our bespoke Work Management System, is used to manage our repairs process end to end. Through its vehicle tracking technology and handheld PDAs we are able to provide a quick efficient service.

Our innovative appointment process helps us increase the access rate, reduce failed visits, increase engineer productivity and keep the project on track or ahead of schedule.

*98.8% of 48,500 residents were very satisfied in January 2012 – 99.5% of which were very satisfied for servicing and 98.6% for repairs.
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  • NICEIC logo
  • Contractors Health & Safety Assessment Scheme logo
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  • BSI ISO 9001 Quality Management
  • BSI ISO 14001 Environmental Managment
  • BSI ISO 18001 Occupational Health and Safety Management
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